Did you know that Industrial IoT aka IIoT is slated to make a potential impact of up to $6.2 trillion by 2025.
For field service organizations, the piece of this $6.2 trillion cake comes at a certain price. And if you are equipped with the right industrial tools that let you approach field services the right way, you can absolutely rise above the competition and take a bite.
However, any lag in coordination and communication between your field assets and the field engineers can dampen the pursuit to field service excellence. The lack of asset tracking, remote connectivity and alerts in legacy organizations ruins the asset performance monitoring and the respective field agent productivity expected out of this job.
Asset tracking and maintenance in the field in 2020 is about a proactive and predictive approach. Organizations should now be working towards detecting and resolving issues remotely before the customer even knows that there is an impending issue waiting to happen. And with integrated field service systems and remote connectivity in place, automated notifications/alerts ensure that the part is done.
When stuck with legacy systems that do not support remote connectivity and alerts for maintenance, companies kill their productivity by failing to fix their downtime, eliminating service interruptions, and reducing wastage of resources.
Whereas field service organizations that invest in the same significantly improve their field job forecasting, can dispatch their technicians faster, reduce the equipment breakdown instances, and enhance their customers’ experience manifolds.
The big deal with remote asset tracking and maintenance alerts
Maintenance alerts with remote connectivity help field service organizations detect, troubleshoot, and resolve issues remotely and save the day by addressing issues even before the customer faces a service interruption. And if there is some asset related issue that's customer facing and impacts the performance or the health of the equipment, organizations can keep their customers in the loop.
Field service businesses that have successfully managed to leverage IIoT to scale the complexity of field jobs and customer satisfaction are able to get the following done:
Via remote connectivity, organizations can also collect the real-time data from multiple sensors about the equipment usage history and its performance along with factors that might be impact the same. This is necessary because data scientists can analyze the reporting and visualizations from asset tracking data and learn of unexpected patterns that lead to equipment failures.
For instance, alerts about maintenance that are curated for over a period of time can turn into insights about equipment condition monitoring. This is where predictive maintenance also finds its way. By monitoring and reading through alerts and information about range of parameters such as temperature, pressure, vibration frequency, speed, pressure, humidity, etc. that impact the health and performance of the installation, the chances of the equipment’s failure can be highly reduced.
Dynamics 365 for Field Service is the perfect tool to help your field service organization manage its remote asset tracking, connectivity, and alerts about maintenance. With the connected and proactive field service offerings, your business can rise above the average once it is ready to delight its customers.
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