Remote asset tracking: Performance and customer satisfaction


Mon, 13 Jul 2020

3 to 5 mins read


Did you know that Industrial IoT aka IIoT is slated to make a potential impact of up to $6.2 trillion by 2025.

For field service organizations, the piece of this $6.2 trillion cake comes at a certain price. And if you are equipped with the right industrial tools that let you approach field services the right way, you can absolutely rise above the competition and take a bite. 

Manufacturing is slated to be the largest market for IoT platforms with an expected value of $438 million by 2021.

However, any lag in coordination and communication between your field assets and the field engineers can dampen the pursuit to field service excellence. The lack of asset tracking, remote connectivity and alerts in legacy organizations ruins the asset performance monitoring and the respective field agent productivity expected out of this job.

Asset tracking and maintenance in the field in 2020 is about a proactive and predictive approach. Organizations should now be working towards detecting and resolving issues remotely before the customer even knows that there is an impending issue waiting to happen. And with integrated field service systems and remote connectivity in place, automated notifications/alerts ensure that the part is done. 

When stuck with legacy systems that do not support remote connectivity and alerts for maintenance, companies kill their productivity by failing to fix their downtime, eliminating service interruptions, and reducing wastage of resources. 

remote asset  mechanism

Whereas field service organizations that invest in the same significantly improve their field job forecasting, can dispatch their technicians faster, reduce the equipment breakdown instances, and enhance their customers’ experience manifolds. 

The big deal with remote asset tracking and maintenance alerts

Maintenance alerts with remote connectivity help field service organizations detect, troubleshoot, and resolve issues remotely and save the day by addressing issues even before the customer faces a service interruption. And if there is some asset related issue that's customer facing and impacts the performance or the health of the equipment, organizations can keep their customers in the loop. 

Field service businesses that have successfully managed to leverage IIoT to scale the complexity of field jobs and customer satisfaction are able to get the following done:

Instant notifications

Send out instant notifications to their customers as soon as the technician is booked and dispatched to fulfil their work order

Real-time job updates

Provide mobile updates to their remote field technicians about the job and associated customer information.

Cost saving

Reduce travel time and costs by sending alerts about routing through chosen maps

Instant actions

Turn completed work orders into customer invoices for instant billing

Predictive services

Enable connected devices to send and receive alerts about any impending breakdown and other emergency instances

Reduce asset downtime

Ensure proper asset usage, extend equipment service life, improve reliability, and reduce downtime with proactive alerts

Via remote connectivity, organizations can also collect the real-time data from multiple sensors about the equipment usage history and its performance along with factors that might be impact the same. This is necessary because data scientists can analyze the reporting and visualizations from asset tracking data and learn of unexpected patterns that lead to equipment failures. 

For instance, alerts about maintenance that are curated for over a period of time can turn into insights about equipment condition monitoring. This is where predictive maintenance also finds its way. By monitoring and reading through alerts and information about range of parameters such as temperature, pressure, vibration frequency, speed, pressure, humidity, etc. that impact the health and performance of the installation, the chances of the equipment’s failure can be highly reduced. 

Asset performance and maintenance data from alerts and remote tracking contributes to the organization’s innovation factory and tells more about what’s working with an asset design and what could be the way to reduce the drawbacks in the upcoming designs. 

Dynamics 365 for Field Service is the perfect tool to help your field service organization manage its remote asset tracking, connectivity, and alerts about maintenance. With the connected and proactive field service offerings, your business can rise above the average once it is ready to delight its customers.

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