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Digital Capability Matrix: Connected Customer

# : CUSTOMER SERVICE | CUSTOMER SERVICE EXPERIENCE | DIGITAL CAPABILITIES | CONNECTED CUSTOMER

Tue, 9 Feb 2021

3 to 5 mins read

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An organization's willingness and preparedness for digital excellence and differentiated performance has to be largely driven by the ideal of delivering seamless customer engagement and experience. Now is the time to shift from traditional transactional interactions to effective and integrated customer engagement throughout the customer, product and service life cycles, from acquisition to service.

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